Did United Airlines learn its lesson?

Dear Ethics Talk: Video clips of that United Airlines passenger being dragged off his flight sickened me. He settled with United, which also apologized to its customers. Ethically, is this the right outcome? Signed: Airsick

Dear Airsick: Each dark cloud has a silver lining: Every hated boss in America is now being booked on United.

It was obvious that United would settle with the passenger for beaucoup bucks. He was wronged, but many boxers take a bigger whuppin for a smaller payday. United’s apology, though, casts doubt on whether United learned its lesson. [Click here for more]


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